Refund policy

 

At NOIREMYST, customer satisfaction is important to us. If you experience an issue with your order, we encourage you to contact us so that we can review the situation and provide appropriate assistance.

Return Eligibility

To be eligible for a return, an item must generally be requested for return within 7 DAYS of delivery, remain unused and in the required condition, include original packaging where applicable, and meet the return requirements described on our website.

For hygiene, safety, and product integrity reasons, certain fragrance or personal use products may not be eligible for return once opened, used, or if the original seal has been broken, except where required by applicable law or where the product is defective, damaged, incorrect, or not as described.

How to Request a Return

To request a return, please contact us at noiremyst@gmail.com

Please provide your order number, the name used for the order, a description of the issue, and photographs where relevant.

Please do not send products back without first receiving return instructions from us.

Refund Process

Once a returned item is received and inspected, we will notify you about the outcome of your return request.

If your refund is approved, it will generally be processed within 7days .

Depending on your bank or payment provider, additional time may be required before the refund appears in your account.

Exchanges

If an eligible item arrives damaged, defective, or incorrect, we may offer an exchange or replacement where appropriate and subject to product availability.

To request an exchange, please contact noiremyst@gmail.com

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 3 DAYS of delivery.

Where possible, please provide photographs or videos of the product, packaging, and any visible damage.

We will review the information and work to provide an appropriate resolution in accordance with applicable law and our policies.

Non Returnable Items

Unless required by applicable law or approved by us in exceptional circumstances, opened or used fragrance products, products with broken hygiene or safety seals, gift cards where applicable, clearance or final sale products where applicable, and personalised products where applicable may not be eligible for return.

Return Shipping Costs

If a return is required because a product is defective, damaged, or an incorrect item was sent by us, we will provide instructions regarding return shipping and applicable costs.

For other eligible returns, return shipping costs may be the customer's responsibility unless otherwise stated.