VELOURA

We aim to process and dispatch your order as quickly as possible. Once your order has been confirmed, you will receive updates regarding its delivery status.

Delivery times may vary depending on your location and courier service availability. Please ensure that your shipping details are correct when placing your order to avoid any delays.

We carefully package every NoireMyst order to ensure your fragrance arrives safely and in perfect condition

At NoireMyst, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible so we can assist you.

To be eligible for a return or refund, the product must be unused, unopened, and in its original packaging. Due to hygiene and safety reasons, opened or used fragrances cannot be returned.

If your return is approved, we will provide further instructions regarding the return process. Refunds will be processed after the returned item has been received and inspected.

Please note that shipping charges may not be refundable unless the issue was caused by an error on our part.